GDPR Compliance

Last updated: 6 May 2026

Introduction

vivid-core is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This page explains how we comply with GDPR requirements and what rights you have regarding your personal data.

Data Controller

vivid-core is the data controller responsible for your personal data. Our contact details are:

vivid-core
42 Whiteladies Road
Clifton, Bristol BS8 2NH
United Kingdom
Email: [email protected]

Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: Where you have given explicit consent for specific processing activities
• Contract: Where processing is necessary for the performance of a contract with you
• Legal Obligation: Where we must process your data to comply with legal requirements
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided this does not override your fundamental rights

Your Rights Under GDPR

Right to Access

You have the right to request access to the personal data we hold about you. We will provide you with a copy of your data free of charge within one month of your request.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, including:

• The data is no longer necessary for the purpose it was collected
• You withdraw consent and there is no other legal basis for processing
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

Right to Restriction of Processing

You have the right to request restriction of processing in certain circumstances, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, which produce legal effects or similarly significantly affect you.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time.

How to Exercise Your Rights

To exercise any of your rights, please contact us at [email protected]. We will respond to your request within one month. In complex cases, we may extend this period by two additional months.

Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data
• Regular security assessments
• Access controls and authentication
• Regular staff training on data protection

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

International Data Transfers

Your personal data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK or EEA, we ensure appropriate safeguards are in place.

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Phone: 0303 123 1113
Website: ico.org.uk

Changes to This Notice

We may update this GDPR compliance notice from time to time. We will notify you of any significant changes.

Contact Us

If you have any questions about our GDPR compliance or wish to exercise your rights, please contact us at [email protected].